Skip to main content

PlanetScope subscription freeze

  • April 26, 2024
  • 3 replies
  • 128 views
S

Hello,

I have a planescope subscription (Id 70661159-a193-MASKED) that has not updated since 30 April, i.e. it has not generated any new deliveries since 30 April.

Thanks

3 replies

S

Hi,

the data isn’t delivered anymore because the total area of your subscriptions exceeds your hectares-under-managent quota.

S

We have purchased other 2 top-quota (10 May 2023) but the deliveries still are at 30 April.
Could you solve ASAP?. I have customer that need the update of data.

Thanks

S

Hi,

it seems that Planet do not automatically resume delivery after top-up. Please create a new subscription with the same AoI for data after 30 April. If that works, please cancel the current subscription.

Terms & ConditionsAccessibility statement
Planet Monitoring
Planet Tasking
Single Order Tasking
Planet Analytic Feeds
Planetary Variables
Planet Basemaps
Planet Insights Platform
Pricing
Broad Area Management
Agriculture
Science Program
Energy & Infrastructure
Forestry & Land Use
Insurance
Mapping
Sustainability
Maritime
Civil Government
US State and Local
Europe
Planet Federal
Defense & Intelligence
Armed Services
Investors
Connect with Planet Partners
Become a Partner
Planet Esri Partnership
Find a Partner
About Us
Customer Stories
Our Team
Careers
Press
Resources
Impact at Planet
Contact Us
Art at Planet
FAQs
Legal Entities
Planet University
Documentation
Help Center
Publications Database
Contact Sales
Explorer Log In
Partner Portal
Investors
Blog
Gallery
Disaster Data
Publications
Planet Insights
Planet Stories

© 2025 Planet Labs PBC. All rights reserved.
| Privacy Policy | California Privacy Notice | California Do Not Sell
Your Privacy Choices | Cookie Notice | Terms of Use