Ordering commercial data through EO Browser - error

Hi,
can you please provide AOI and date range, as well as type of the imagery, so that we try it ourselves?

Yes no problems thanks, I have just recreated with the following data. I looking at Planetscope commercial data
AOI
{“type”:“Polygon”,“coordinates”:[[[139.77924,-21.256523],[139.786772,-21.256523],[139.786772,-21.247174],[139.77924,-21.247174],[139.77924,-21.256523]]]}

Date range
20/July/2023 to 24/July/2023 the days I used are 20 and 21st July

Hi! I am facing the exactly same problem as Marcus with the PlanetScope. I have the quotas, the AOI, find the images using the range and when I try to create the order I get the same message.

Request failed with status code 404
COMMON_NOT_FOUND
The products listed in the errors field were not found.
{“notFound”:[“20230401_123123_56_242e”,“20230713_123509_36_24c8”]}

Thank you!

Hi,

Sorry for the late reply. Does the error persist or it has been solved? I just tried to place an order to the product 20230721_003834_16_2495 but I did not get an error.

Hi,

Sorry for the late reply. Does the error persist? If yes, please share your AOI so we can try it ourselves.

Still exists same error.
Date
10/08/2023 to 12/08/2023
AOI
{“type”:“Polygon”,“coordinates”:[[[139.80925,-21.174027],[139.815445,-21.174027],[139.815445,-21.164701],[139.80925,-21.164701],[139.80925,-21.174027]]]}

error message
Request failed with status code 404
COMMON_NOT_FOUND
The products listed in the errors field were not found.
{“notFound”:[“20230812_003058_98_2251”,“20230810_003927_82_248f”]}

Hi,

in both cases the problem is that you do not have the permission to download the requested images: either your 12-month PlanetScope plan expired or the AoI is outside the area of the purchased Tier.

Thankyou for the feedback, SentinelHub says I have quota and my subscription is active. Do you have any other spots I can check?
thanks

If you bought the PlanetScope HUM package through Sentinel Hub, the start date of your PlanetScope plan is the date of the purchase, which is visible in the “Billing” part of the dashboard. In all other cases (e.g., if you purchased directly from Planet), there is unfortunately no way for you to check this inside Sentinel Hub.

Purchased HUM Tier 1 and it has solved the problem. Thanks