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Maxar data order with running status

  • April 26, 2024
  • 3 replies
  • 114 views
S

Hi,
I’ve tried to order WorldView image but after few days of the ‘RUNNING’ status I received the info that the order was failed (Error: Timeout). I’ve created new order for the same data, but still I have the ‘RUNNING’ status. Could you please help me with this?

3 replies

S

Hi @paulnajas,
we have contacted European Space Imaging, who is providing Maxar data, and are waiting for their response on what went wrong. I apologise for the inconvenience.
Best,
Grega

S

Dear @paulnajas,
we got a confirmation from European Space Imaging that there was an error on their side, which should now be fixed.
We have re-started your Maxar order and hoping to be delivered soon.
Best,
Grega

S

Dear @gmilcinski,
Thanks a lot for your help.
Best,
Paulina

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