500 and 403 error when downloading a certain region

I am using S2 L1C as well. I am still receiving the same error but when i change the date range, I get valid data. But I need it for a specific date range. The date range is around 4 months.

Hi,

I tried executing the same request with my instance ID and a layer that uses Sentinel-2 L1C as a data source and it works fine.

Which data source are you using? Do you still get the same error for this request?

Can you post the first 2 blocks of your instance ID so that we can debug with it?

Thanks, we have identified the error (some of the files were ingested wrongly) and fixed it.

I have some other regions as well which give the same error. Is there a portal where I can officially give you the list of problematic areas?

I guess this forum is the best place actually.
Ideally provide requests (as in the initial step) - we need to know AOI, TIME and layer parameters.

Actually, I am currently using another enterprise account and I cannot post details about it on a public forum.
It would be great if you provide me a private medium to report my issues.

Understood. I will send you a private message.

Hello,
I’ve got apparently the same problem. Can it be fixed or do you have any suggestions?

DownloadFailedException: During execution of task S2L1CWCSInput: Failed to download from:
https://services.sentinel-hub.com/ogc/wcs/e3179348-c96f-4?SERVICE=wcs&MAXCC=100.0&ShowLogo=False&Transparent=True&BBOX=647348.6118769929%2C5701897.348804479%2C647614.3831275287%2C5702232.357709395&FORMAT=image%2Ftiff%3Bdepth%3D32f&CRS=EPSG%3A32631&TIME=2019-07-17T09%3A46%3A49%2F2019-07-17T11%3A46%3A49&RESX=10m&RESY=10m&COVERAGE=BANDS-S2-L1C&REQUEST=GetCoverage&VERSION=1.1.2
with HTTPError:
500 Server Error: Internal Server Error for url: https://services.sentinel-hub.com/ogc/wcs/e3179348-?SERVICE=wcs&MAXCC=100.0&ShowLogo=False&Transparent=True&BBOX=647348.6118769929%2C5701897.348804479%2C647614.3831275287%2C5702232.357709395&FORMAT=image%2Ftiff%3Bdepth%3D32f&CRS=EPSG%3A32631&TIME=2019-07-17T09%3A46%3A49%2F2019-07-17T11%3A46%3A49&RESX=10m&RESY=10m&COVERAGE=BANDS-S2-L1C&REQUEST=GetCoverage&VERSION=1.1.2
Server response: “java.util.concurrent.ExecutionException: com.sinergise.sentinel.java.io.manager.MissingFileException: Illegal request to https://sentinel-s2-l1c-index.s3.amazonaws.com/tiles/31/U/FT/2019/7/17/0/B11.index. HTTP Status: 403”

Can you try again?
One of the scenes at this location was corrupted and we had to correct it.

It works perfectly! thank you very much for the quick reply!

Hey, I somehow think I have the same problem. This is what the html report says:

sentinelhub.exceptions.DownloadFailedException: During execution of task SentinelHubInputTask: Failed to download from:
https://services.sentinel-hub.com/ogc/wfs/92285daf-53b0-4bea-917b-d3a1e6dbfbcf?SERVICE=wfs&WARNINGS=False&REQUEST=GetFeature&TYPENAMES=S2.TILE&BBOX=961353.4622888307%2C5155934.980831451%2C971273.3035603917%2C5166829.00790092&OUTPUTFORMAT=application%2Fjson&SRSNAME=EPSG%3A32632&TIME=2019-01-01T00%3A00%3A00%2F2019-12-31T23%3A59%3A59&MAXCC=20.0&MAXFEATURES=100&FEATURE_OFFSET=0
with HTTPError:
403 Client Error: Forbidden for url: https://services.sentinel-hub.com/ogc/wfs/92285daf-53b0-4bea-917b-d3a1e6dbfbcf?SERVICE=wfs&WARNINGS=False&REQUEST=GetFeature&TYPENAMES=S2.TILE&BBOX=961353.4622888307%2C5155934.980831451%2C971273.3035603917%2C5166829.00790092&OUTPUTFORMAT=application%2Fjson&SRSNAME=EPSG%3A32632&TIME=2019-01-01T00%3A00%3A00%2F2019-12-31T23%3A59%3A59&MAXCC=20.0&MAXFEATURES=100&FEATURE_OFFSET=0
Server response: “”

If I try to run your request (clicking on the url you posted above), the error message says: “It looks like your Sentinel Hub account has expired.” I believe you have used up the processing units of your trial account.

How come I get this error when I am using a totally different account?
It shows a different instance ID than the one I am currently using.
What I am using:

What the error shows:

What do you mean by different account?

Both these two instance_ids are not valid.

new email, new sentinelhub configuration. I just set it up like 2h ago, why it is not valid ?

See your dashboard(s). You used up the trial number of requests/processing units. As soon as that happens, your trial account gets deactivated.

So the trial number of requests/ processing units get used up even though I haven’t downloaded any data?