500 and 403 error when downloading a certain region

I am using S2 L1C as well. I am still receiving the same error but when i change the date range, I get valid data. But I need it for a specific date range. The date range is around 4 months.

Hi,

I tried executing the same request with my instance ID and a layer that uses Sentinel-2 L1C as a data source and it works fine.

Which data source are you using? Do you still get the same error for this request?

Can you post the first 2 blocks of your instance ID so that we can debug with it?

I have some other regions as well which give the same error. Is there a portal where I can officially give you the list of problematic areas?

Thanks, we have identified the error (some of the files were ingested wrongly) and fixed it.

Actually, I am currently using another enterprise account and I cannot post details about it on a public forum.
It would be great if you provide me a private medium to report my issues.

I guess this forum is the best place actually.
Ideally provide requests (as in the initial step) - we need to know AOI, TIME and layer parameters.

Understood. I will send you a private message.

Hello,
I’ve got apparently the same problem. Can it be fixed or do you have any suggestions?

DownloadFailedException: During execution of task S2L1CWCSInput: Failed to download from:
https://services.sentinel-hub.com/ogc/wcs/e3179348-c96f-4?SERVICE=wcs&MAXCC=100.0&ShowLogo=False&Transparent=True&BBOX=647348.6118769929%2C5701897.348804479%2C647614.3831275287%2C5702232.357709395&FORMAT=image%2Ftiff%3Bdepth%3D32f&CRS=EPSG%3A32631&TIME=2019-07-17T09%3A46%3A49%2F2019-07-17T11%3A46%3A49&RESX=10m&RESY=10m&COVERAGE=BANDS-S2-L1C&REQUEST=GetCoverage&VERSION=1.1.2
with HTTPError:
500 Server Error: Internal Server Error for url: https://services.sentinel-hub.com/ogc/wcs/e3179348-?SERVICE=wcs&MAXCC=100.0&ShowLogo=False&Transparent=True&BBOX=647348.6118769929%2C5701897.348804479%2C647614.3831275287%2C5702232.357709395&FORMAT=image%2Ftiff%3Bdepth%3D32f&CRS=EPSG%3A32631&TIME=2019-07-17T09%3A46%3A49%2F2019-07-17T11%3A46%3A49&RESX=10m&RESY=10m&COVERAGE=BANDS-S2-L1C&REQUEST=GetCoverage&VERSION=1.1.2
Server response: “java.util.concurrent.ExecutionException: com.sinergise.sentinel.java.io.manager.MissingFileException: Illegal request to https://sentinel-s2-l1c-index.s3.amazonaws.com/tiles/31/U/FT/2019/7/17/0/B11.index. HTTP Status: 403”

It works perfectly! thank you very much for the quick reply!

Can you try again?
One of the scenes at this location was corrupted and we had to correct it.

If I try to run your request (clicking on the url you posted above), the error message says: “It looks like your Sentinel Hub account has expired.” I believe you have used up the processing units of your trial account.

Hey, I somehow think I have the same problem. This is what the html report says:

sentinelhub.exceptions.DownloadFailedException: During execution of task SentinelHubInputTask: Failed to download from:
https://services.sentinel-hub.com/ogc/wfs/92285daf-53b0-4bea-917b-d3a1e6dbfbcf?SERVICE=wfs&WARNINGS=False&REQUEST=GetFeature&TYPENAMES=S2.TILE&BBOX=961353.4622888307%2C5155934.980831451%2C971273.3035603917%2C5166829.00790092&OUTPUTFORMAT=application%2Fjson&SRSNAME=EPSG%3A32632&TIME=2019-01-01T00%3A00%3A00%2F2019-12-31T23%3A59%3A59&MAXCC=20.0&MAXFEATURES=100&FEATURE_OFFSET=0
with HTTPError:
403 Client Error: Forbidden for url: https://services.sentinel-hub.com/ogc/wfs/92285daf-53b0-4bea-917b-d3a1e6dbfbcf?SERVICE=wfs&WARNINGS=False&REQUEST=GetFeature&TYPENAMES=S2.TILE&BBOX=961353.4622888307%2C5155934.980831451%2C971273.3035603917%2C5166829.00790092&OUTPUTFORMAT=application%2Fjson&SRSNAME=EPSG%3A32632&TIME=2019-01-01T00%3A00%3A00%2F2019-12-31T23%3A59%3A59&MAXCC=20.0&MAXFEATURES=100&FEATURE_OFFSET=0
Server response: “”

What do you mean by different account?

Both these two instance_ids are not valid.

How come I get this error when I am using a totally different account?
It shows a different instance ID than the one I am currently using.
What I am using:

What the error shows:

See your dashboard(s). You used up the trial number of requests/processing units. As soon as that happens, your trial account gets deactivated.

new email, new sentinelhub configuration. I just set it up like 2h ago, why it is not valid ?

So the trial number of requests/ processing units get used up even though I haven’t downloaded any data?