Hello,
I purchased a SINGLE Top-up, after 12 hours it is still not available for usage. Do you have this issue after a top up on Processing Units?
I am still getting the error “Insufficient processing units or requests available in your account. Upgrade account or acquire additional credits."
In the account page, I could see the Top-up is successful but when I make a OGC API request with my instance configured it fails.
Best answer by elyhienrich
To those facing the same or similar issues, first check your account page to see available processing units. If you are experiencing API failures feel free to post here on Planet Community, or reach out to the support team.
+6Hi
+17To those facing the same or similar issues, first check your account page to see available processing units. If you are experiencing API failures feel free to post here on Planet Community, or reach out to the support team.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
© 2026 Planet Labs PBC. All rights reserved.
| Privacy Policy | California Privacy Notice |California Do Not Sell
Your Privacy Choices | Cookie Notice | Terms of Use | Sitemap
