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Question

SINGLE Top-up cannot be used after topup

  • May 27, 2026
  • 1 reply
  • 15 views

sentineluser2726

Hello,

I purchased a SINGLE Top-up, after 12 hours it is still not available for usage. Do you have this issue after a top up on Processing Units?

I am still getting the error “Insufficient processing units or requests available in your account. Upgrade account or acquire additional credits."

In the account page, I could see the Top-up is successful but when I make a OGC API request with my instance configured it fails.  

1 reply

mirons
Community Manager 🌎
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  • Community Manager 🌎
  • May 27, 2026

Hi ​@sentineluser2726, this sounds like an issue with your account, so I will route you to support for more information.