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Requests statistics showing 0 the last month

  • May 26, 2026
  • 2 replies
  • 384 views

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Hello everyone! The last weeks I’ve noticed that the Requests Statistics under the section Account > Usage and reporting is always showing that no requests or processing units exist which is not true. I’ve sent several requests to StatisticalAPI etc. It seems like it is not being updated and like it has lost all previous statistics.

Does anyone else face the same issue? Anyone from the support team can help?

Best answer by elyhienrich

To those who are experiencing the same or similar issues, please reach out to the support team.

2 replies

mirons
Community Manager 🌎
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  • Community Manager 🌎
  • May 26, 2026

Hi ​@t_nousia , I believe this is an issue support may be able to assist with. I have kicked off an email thread w/ them, with you in CC. 


elyhienrich
Community Manager 🌎
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  • Community Manager 🌎
  • Answer
  • June 15, 2026

To those who are experiencing the same or similar issues, please reach out to the support team.