Hello, I was accepted into Planet's Education & Research Program and received an account activation email on 4 May 2026. I am now trying to access my account, but password reset emails are not being delivered to my inbox, including spam/junk folders.
Solved
Password reset mail
Best answer by elyhienrich
Hi
Due to account information being needed in order to assist you, I have created a ticket with our support team on your behalf and copied the email you have registered with here on Planet Community.
To those facing the same or similar issues, as this type of issue requires account information, please reach out to the support team.
+17- Community Manager 🌎
- Answer
Hi
Due to account information being needed in order to assist you, I have created a ticket with our support team on your behalf and copied the email you have registered with here on Planet Community.
To those facing the same or similar issues, as this type of issue requires account information, please reach out to the support team.
I’m asking on behalf of my other account. I can’t contact customer service without logging in, so I created this temporary account just for that.
+17- Community Manager 🌎
I have contacted them for you, so you will be able to be in touch with them. Provide them with your other email and they will be able to help solve the issue.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
© 2026 Planet Labs PBC. All rights reserved.
| Privacy Policy | California Privacy Notice |California Do Not Sell
Your Privacy Choices | Cookie Notice | Terms of Use | Sitemap
