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Not getting satellite imagery

  • Jul 23, 2025 12:11 PM UTC
  • 2 replies
  • 2323 views

Mary
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I am a subscriber to Tropical Forest Observatory. Over the past few days i have been unable to access the monthly satellite imagery. Can anyone advise on why this is happening?

Best answer by elyhienrich

To all others facing issues account related issues please reach out to support here. 

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2 replies

elyhienrich
Community Manager 🌎
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  • Community Manager 🌎
  • Jul 24, 2025 6:06 PM UTC

Hi ​@Mary 

I believe support will be able to help you out with the issue you are facing, I have opened a ticket on your behalf and copied the email you have registered with here on Planet Community. 


elyhienrich
Community Manager 🌎
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  • Community Manager 🌎
  • Answer
  • Sep 22, 2025 9:34 PM UTC

To all others facing issues account related issues please reach out to support here.