Hello Community!
We accidently ran into an AUM overage by downloading full scene tiles (~25×25 km) instead of our intended clipped AOIs. Has anyone had their quota restored after an accidental unclipped order? Any escalation advice appreciated. Ticket ID: 199299
Thanks in advance!
+17Hi
I checked in with the support team, and they are currently working on this ticket. They'll reach out directly when they have an update!
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
© 2026 Planet Labs PBC. All rights reserved.
| Privacy Policy | California Privacy Notice |California Do Not Sell
Your Privacy Choices | Cookie Notice | Terms of Use | Sitemap
