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Account Error

  • Nov 11, 2025 2:13 AM UTC
  • 1 reply
  • 1944 views

wenbi1216
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Hello,

I'm writing to ask why my account is suddenly unable to query data. The account page also fails to display. Everything was working normally a short while ago.

How can this be resolved?

Thank you.

Best answer by elyhienrich

Hi ​@wenbi1216 
in order to help you account information will be needed, therefore I have opened a support ticket on your behalf and copied the email you have registered with here on Planet Community.

To anyone else facing the same or similar issues, please reach out to support here. 

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1 reply

elyhienrich
Community Manager 🌎
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  • Community Manager 🌎
  • Answer
  • Nov 12, 2025 4:15 PM UTC

Hi ​@wenbi1216 
in order to help you account information will be needed, therefore I have opened a support ticket on your behalf and copied the email you have registered with here on Planet Community.

To anyone else facing the same or similar issues, please reach out to support here.